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Privacy Policy

Last updated: 1 January 2026

TelAviv Bites Ltd ("TelAviv Bites", "we", "us" or "our"), Company No. 515872341, registered in Israel, operates the website telavivbites.pro and related delivery services. This Privacy Policy explains how we collect, use, share and protect your personal information in accordance with the Israeli Privacy Protection Law, 5741–1981 (and its regulations), the Israeli Privacy Protection Authority guidelines and, where applicable, the principles of the European Union's General Data Protection Regulation (GDPR).

By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:
TelAviv Bites Ltd
Rothschild Blvd 88, Tel Aviv-Yafo, 6578801, Israel
Email: hello@telavivbites.pro
Phone: +972 3-555-0101

2. Information We Collect

We may collect the following categories of personal data:

  • Identity data: name, username or similar identifier.
  • Contact data: email address, phone number and delivery address.
  • Order data: details of food items ordered, order history and payment method type (we do not store full card numbers).
  • Technical data: IP address, browser type, operating system, device identifiers and browsing behaviour on our website, collected via cookies.
  • Usage data: information about how you use our website and services.
  • Marketing data: your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders and provide customer support.
  • To manage your account and authenticate your identity.
  • To send you order confirmations and service-related communications.
  • To send you marketing and promotional communications (only where you have consented).
  • To improve our website, menu and services based on usage patterns.
  • To comply with legal obligations under Israeli law.
  • To detect and prevent fraud or security incidents.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic and personalise content. You may control cookie preferences through the banner displayed on your first visit. The following types of cookies may be used:

  • Essential cookies: necessary for the website to function. Cannot be disabled.
  • Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics).
  • Marketing cookies: used to track visitors across websites for advertising purposes.

You may withdraw your consent to non-essential cookies at any time by clearing your browser cookies and declining at the next visit.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract performance: to fulfil your food order.
  • Legitimate interests: to improve our services, prevent fraud and maintain security.
  • Consent: for marketing emails and non-essential cookies.
  • Legal obligation: to comply with Israeli tax, consumer protection and privacy laws.

6. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Delivery partners: to fulfil your order (name, address and phone only).
  • Payment processors: to process card payments securely (PCI-DSS compliant).
  • IT service providers: hosting, analytics and CRM tools under data processing agreements.
  • Authorities: if required by Israeli law or court order.

Any third-party processor we engage is contractually bound to protect your data and use it solely for the agreed purpose.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Israeli law. Order records are kept for seven years for tax and accounting purposes. Marketing consent records are kept until you withdraw consent.

8. Your Rights

Under the Israeli Privacy Protection Law and applicable regulations, and mirroring GDPR principles, you have the following rights:

  • Right of access: request a copy of the personal data we hold about you.
  • Right of rectification: request correction of inaccurate or incomplete data.
  • Right of erasure: request deletion of your data where there is no legitimate reason for us to continue processing it.
  • Right to restrict processing: request that we limit how we use your data.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to processing based on legitimate interests, including direct marketing.
  • Right to withdraw consent: withdraw any consent previously given, without affecting the lawfulness of prior processing.

To exercise any of these rights, please email hello@telavivbites.pro with the subject line "Data Rights Request". We will respond within 30 days. You also have the right to lodge a complaint with the Israeli Privacy Protection Authority (PPA) at www.gov.il.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include TLS encryption, access controls and regular security assessments. However, no method of transmission over the internet is 100% secure.

10. International Transfers

Some of our service providers are based outside Israel. Where data is transferred outside Israel, we ensure equivalent protection is in place through contractual clauses or adequacy decisions recognised under Israeli law.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related enquiries or to exercise your rights:
TelAviv Bites Ltd
Rothschild Blvd 88, Tel Aviv-Yafo, 6578801, Israel
hello@telavivbites.pro | +972 3-555-0101